Health Insurance Exchange Navigator

Education and Training · RAPID CITY, South Dakota
Department Education and Training
Employment Type Full-Time
Minimum Experience Mid-level


Organizational Overview

The Great Plains Tribal Leaders’ Health Board (GPTLHB), provides outreach, education and enrollment to the CMS Affordable Care Act, Health Insurance Marketplace.  GPTLHB engages partners to meet applied public health research needs and serves as a liaison between the Aberdeen Area Indian Health Service and the Northern Plains tribes.  The GPTLHB advocates nationally for improved Indian Health policies on behalf of the 17 Federally Recognized Tribes, which comprises the nearly 170,000 tribal members in the four-state region of SD, ND, NE and IA.

The GPTLHB fosters an organizational culture that supports both culturally and scientifically sound practices in an environment that values creative genius and professional and personal development that is rooted in integrity and tribally traditional values. 

The GPTLHB is located in the revered and breathtakingly beautiful Black Hills, known to the Lakota as the “Pahá Sápa,” home to numerous Sacred Sites of the Indigenous People of the Northern Plains.

We invite you to consider a career with the GPTLHB, an organization with a longstanding commitment to improving the health indicators of American Indians, and with newly revitalized passion and vision.

Job Summary:

Under the supervision from the Program Manager, the Health Insurance Exchange Navigator will complete the required HHS-developed training program and pass an exam to ensure understanding of the Health Insurance Exchange related information.  The Navigator will obtain and maintain expertise in eligibility, enrollment and program specification: conducting public education activities to raise awareness of the Health Insurance Exchange (HIE) and Qualified Insurance Plans (QHP). 

Essential Functions:


  • Essential Functions: The Navigator is responsible for outreach and recruitment, conducting HIE/QHP community health education at tribal events, assist with QHP enrollment by providing demonstrations and assistance to potential enrollees to access the HIE site, and attend meetings/trainings as required.
  • Ensure formal agreements, contracts, invoices, and purchase requests follow proper channels and are in accordance with the funding agency and GPTLHB policies/procedures.
  • Maintain accurate and complete program files.


Professional Behavior         

  • Effectively plan, organize workload and schedule time to meet the demands of the position.
  • Work in a cooperative and professional manner with GPTLHB staff.
  • Treat Northern Plains tribes and collaborators with dignity and respect.
  • Utilize effective verbal and written communication skills.
  • Abide by the GPTLHB policies, procedures, and structure.
  • Advance personal educational development by attending training sessions and seminars as appropriate.
  • Other duties as assigned and relevant to this position description by the Navigator Program Manager.


  • Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
  • Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
  • Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
  • Familiarity and/or experience working with the American Indian populations; respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other racially, culturally and ethnically diverse populations.
  • Consistently demonstrate respect and acceptance toward differing capabilities, race, cultures, gender, age, sexual orientation and/or personalities.
  • Maintain and ensure organizational privacy and confidentiality.
  • Must be able to handle crisis and tolerate stress professionally.
  • Must be self-directed and take proactive initiative to assist others.
  • Possess the ability to resolve problems with other departments and coworkers without direct supervision.
  • Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
  • Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
  • Ability to effectively present information in one-on-one and small group situations to community members, clients and other employees of the organization.
  • Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
  • Valid driver’s license must be kept current; certificates, credentials or licenses must be kept current and consistent with regulations required by applicable Federal, State and/or grant regulations.
  • Ability to promote an alcohol, tobacco and drug-free lifestyle.
  • Embrace modes appearance and attire which reflects a professional presence.
  • Adhere to GPTLHB policies and procedures.


  1. Minimum education required is an Associate’s degree; bachelor level degree preferred in business administration, health administration or related field.
  2. A minimum of one to three years of experience in office administration.
  3. Strong computers skills, including Microsoft Office programs.
  4. Excellent oral and written communication skills.
  5. Experience that indicates the ability to interact effectively with leaders among Indian communities, government agencies, scientific and academic communities, medical and health-related organizations, non-governmental groups and the public at large is required.

Work Environment/Physical Demands

The characteristic demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is frequently required to stand, walk, sit and use hands to finger, handle or feel. The employee is often required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: Local and moderate out-of-town travel is required.

Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474.

Employment is contingent upon the outcome of all required criminal background checks.

Thank You

Your application was submitted successfully.

  • Location
    RAPID CITY, South Dakota
  • Department
    Education and Training
  • Employment Type
  • Minimum Experience