Temporary COVID-19 Relief Navigator

· Rapid City , South Dakota
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $19.10

GPTLHB IS A MANDATORY VACCINATION ORGANIZATION THE EMPLOYEE IS RESPONSIBLE FOR PROVIDING PROOF OF INOCULATIONS BEFORE EMPLOYMENT





Job Summary:


The COVID-19 Relief Navigator provides support to our relatives who have been diagnosed with COVID-19 and require a place to isolate. The main function of the COVID-19 Relief Navigator is to ensure that our relatives in isolation have access to essential recovery resources. The navigator will maintain a safe and secure environment by ensuring all safety protocols and measures are adhered to (this could include disinfecting rooms, collecting garbage, and laundry); document and report any security threats to the Lead Navigator or Program Director or appropriate local authorities. They will provide referrals to case management, transportation, housing, and other wrap around resources. The COVID-19 Relief Navigator will ensure patients are following all isolation and quarantine protocols. This position may require overnight shifts.

 

Essential Functions:

  • Establishes close relationships with and serves as primary point of contact for relatives in isolation.
  • Collects and oversees smooth intake process by monitoring intake forms and collecting required data to ensure continuity of care.
  • Provide relatives in isolation with supplies, support, and resources required for a safe and secure period of isolation.
  • Maintain site inventory and ensure supplies are plentiful
  • Refer relatives to resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements
  • Provide Culturally- informed, supportive, and understanding health education to relatives in isolation
  • Maintain site safety and security through monitoring and reporting incidents
  • Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
  • Performs related duties.


Professional Behavior  

  • Effectively plan, organize workload and schedule time to meet the demands of the position.
  • Work in a cooperative and professional manner with OHC and GPTCHB staff.
  • Treat Great Plains tribes and collaborators with dignity and respect.
  • Utilize effective verbal and written communication skills.
  • Advance personal educational development by attending training sessions and seminars as appropriate.
  • Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
  • Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
  • Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
  • Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities. 
  • Maintain and ensure organizational privacy and confidentiality.
  • Handle crisis and tolerate stress professionally.
  • Be self-directed and take proactive initiative to assist others.
  • Resolve issues with other departments and coworkers without direct supervision if needed. 
  • Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
  • Promote an alcohol, tobacco and drug-free lifestyle.
  • Embrace modes of appearance and attire that reflect a professional presence.
  • Adhere to GPTCHB policies and procedures.
  • Other duties as assigned by the Supervisor


Requirements

  • Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
  • Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
  • Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
  • Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
  • Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
  • Maintain and ensure organizational privacy and confidentiality.
  • Must be able to handle crisis and tolerate stress professionally.
  • Must be self-directed and take proactive initiative to assist others.
  • Possess the ability to resolve issues with other departments and coworkers without direct supervision.
  • Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
  • Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
  • Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
  • Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
  • Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
  • Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
  • Embrace modes of appearance and attire that reflect a professional presence.
  • Adhere to GPTCHB policies and procedures.


Supervisory Controls

The COVID-19 Relief Navigator will report to the Lead Navigator and the EOC Program Director

 

Guidelines

There are established procedures for doing the work and a number of specific guidelines are available as a resource. The employee may be required to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt the guidelines to specific cases. The employee may also determine which of several established alternatives to use. Situations to which the existing guidelines cannot be applied or significant proposed deviations from the guidelines are referred to the supervisor.

 

Guidelines include GPTCHB, OHC, and department policies and procedures. These guidelines are generally clear and specific, and deviations must be authorized by the supervisor.

 

Complexity/Scope of Work

The work consists of related steps, processes, or methods. The decision regarding what needs to be done involves various choices that require the employee to recognize the existence of and differences among a few easily recognizable situations. Actions to be taken or responses to be made differ in such things as the source of information, the kind of transactions or entries, or other differences of a factual nature.

 

The work involves the performance of specific, routine operations that include a few separate tasks or procedures. The work product or service is required to facilitate the work of others; however, it has little impact beyond the immediate organizational unit or beyond the timely provision of limited services to others. This level of scope and effect is typically representative of entry level positions within the organization.

 

 

Contacts

The personal contacts are with employees within the department, office, project, or work unit, and in related or support units. The contacts are with other employees, patients and other customers, and members of the general public in very highly structured situations. The purpose of the contact and the question of with whom to deal are relatively clear.

 

The purpose is to obtain, clarify, or give facts or information regardless of the nature of those facts; i.e., the facts or information may range from easily understood to highly technical.

 

 

Work Environment/Physical Demands

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity. The employee must be able to read, write, speak and hear.

 

The work involves moderate risks or discomforts that require special safety precautions, including exposure to contagious diseases. Employees may be required to use protective clothing, such as masks, gowns, coats, boots, goggles, gloves, or shields.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Supervisory and Management Responsibility

 This position has no formally assigned supervisory responsibility or authority. The employee is responsible only for the performance of their own assigned work. They may be asked to train new employees in the fundamentals of the jobs or to participate in cross-training of other employees in the department, but such assignments do not include the on-going authority to assign and review work of other employees or to recommend or take corrective action with regard to other employees' performance.

 

Education/Experience/Certificates/Credentials

  • High School Diploma/ GED required
  • Excellent communication skills are required
  • Empathy and compassion for houseless relatives is required
  • Customer service experience is desired
  • Tribal Health/ IHS experience is desired
  • Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTCHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates overqualified non-native candidates in hiring decisions, if all other qualifications are equal.


Employment is contingent upon the outcome of all required criminal background checks.

Thank You

Your application was submitted successfully.

  • Location
    Rapid City , South Dakota
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $19.10