Urgent Care Nurse Manager

OHC Urgent Care · RAPID CITY, South Dakota
Department OHC Urgent Care
Employment Type Full-Time
Minimum Experience Mid-level


 Job Summary:                                                                                                                                     

This position is responsible for the management, oversight of daily operations of the assigned nursing department, and performing work related duties as required. Serves as a liaison between the nursing care team and medical staff, as well as Oyáte Health Center (OHC) leadership. Monitors nursing activities to ensure the highest quality nursing care is provided to Oyáte Health Center (OHC) patients.


 Essential Functions and Professional Behavior Expectations:                                                              

  • Provides administrative and management oversight of all daily activities of the assigned nursing department related to budget, purchasing, personnel, and performance management, ensuring safe and efficient patient care.
  • Works across organization in assisting with area of expertise, i.e. nursing, employee health, medical records, quality assurance. 
  • Plans, evaluates, recommends and implements new initiatives when appropriate. 
  • Participates in the recruitment and selection of nursing personnel.
  • Review and monitor staffing levels at all times; ensuring there is an appropriate number of licensed personnel to meet the healthcare needs in a safe and effective manner.
  • Provides oversight to nursing department personnel, serve as a coach and mentor, provides constructive evaluation and positive feedback.
  • Assess day-to-day workload requirements and make staff assignments according to appropriate skill level; coordinates the workflow of the department to optimize its effeciency. 
  • Coordinates monthly schedule for the nursing department to meet staffing requirements while prioritizing direct patient care needs.
  • Initiate on-boarding orientation along with nursing competencies. Conduct annual competency review with nursing personnel on an annual basis or when indicated. 
  • Responsible for the development, education, and compliance with all department policies and procedures that conform to current standards of nursing practice, and operational policies while maintaining compliance with state and federal laws and regulations. 
  • Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation. 
  • Identifies and orders equipment and supplies necessary for safe and effective nursing care. 
  • Demonstrates knowledge of and application of Key Clinical Quality Indicators, and proactively monitors and implements systems to achieve and/or surpass established thresholds. 
  • Analyzes and evaluates overall patient care program including implementation of opportunities for improvement.
  • Prepares or reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections.
  • Coordinates and develops on-going QA activities with monthly monitors within the nursing department.
  • Evaluates the education and training needs of personnel and ensures adequate training is provided.
  • Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. 
  • Plans and initiates process improvement and cost reduction opportunities. 
  • Establish and maintain effective working relationships with vendors, employees, other managers, and providers. 
  • Responsible for OSHA and other regulatory training and compliance. Coordinates cleanliness, orderliness and safety of working environment. 
  • Attends meetings and provides reports to administration as necessary or requested. 
  • Acts as a staff RN when needed and practices clinical nursing based on a sound knowledge of nursing practices; provides appropriate patient and/or family education and follow-up.
  • Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
  • Acts in the capacity of the Director of Nursing as needed when the Director of Nursing is out.
  • Performs related duties.


Professional Behavior

  • Effectively plan, organize workload and schedule time to meet the demands of the position. 
  • Work in a cooperative and professional manner with OHC and GPTLHB staff 
  • Treat Great Plains tribes and collaborators with dignity and respect. 
  • Utilize effective verbal and written communication skills.
  • Advance personal educational development by attending training sessions and seminars as appropriate.
  • Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests. 
  • Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect. 
  • Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
  • Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities. 
  • Maintain and ensure organizational privacy and confidentiality. 
  • Handle crisis and tolerate stress professionally. 
  • Be self-directed and take proactive initiative to assist others. 
  • Resolve issues with other departments and coworkers without direct supervision if needed. 
  • Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment. 
  • Promote an alcohol, tobacco and drug-free lifestyle. 
  • Embrace modes of appearance and attire that reflect a professional presence. 
  • Adhere to GPTCHB policies and procedures. 


 Knowledge Required                                                                                                                          

  • Knowledge of federal, state and local regulations affecting areas of responsibilty. 
  • Knowledge of professional nursing principles, practices, procedures and techniques, including community and public health.
  • Knowledge and ability necessary to provide care appropriate to the age of patients serveed. 
  • Knowledge of diversity and cultural difference of Native American populations, and the ability to appreciate cultural differences and their effect on healthcare delivery. 
  • Knowledge of exposure control including blood borne pathogens and respiratory protection protocols.
  • Knowledge of management principles and practices; budget preparation and accounting; and organizational human resource policy and procedures. 
  • Ability to identify, categorize, and perform clinical services to address each patient’s age- specific needs, i.e., infant, adolescent, or geriatric patients. 
  • Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity.
  • Skill in employee management and supervision. 
  • Skill in dealing with the public. 
  • Skill in oral and written communication. 
  • Skill in process improvement and performance management. 
  • Skill in problem solving, mediating and resolving disputes. 
  • Skilled in critical thinking, deductive reasoning and decision making. 
  • Skill in prioritizing and planning 
  • Skill in interpersonal relations. 
  • Skill in the provision of customer service. 
  • Skill in use of job related equipment and tools.
  • Skill in use of personal computer and a variety of job related software application. 


Supervisory Controls                                                                                                                           

The supervisor assigns work in terms of goals, objectives, and available resources. Work is reviewed through conferences, reports, observation of nursing operations, and patient outcomes.



Guidelines include federal and state law, standards of practice, AAAHC and other accreditation standards, GPTCHB, OHC, and department policies and procedures. These guidelines require judgment, selection and interpretation in application. This position assists with the development of departmental and health service policies and guidelines.


Complexity/Scope of Work                                                                                                                 

This position consists of clinical and varied administrative, managerial and supervisory duties. The varied scope of responsibility and the community’s vast health care needs contributes to the complexity of the work.

The purpose of this position is to ensure the highest quality nursing care is delivered to OHC patients. Successful performance helps ensure the overall effective and efficient operation of the OHC resulting in improved patient outcomes.



Contacts are typically with clinical providers, patients, employees, vendors, and the general public. Contacts are typically to exchanging and provide factual medical information, provide patient care, resolve problems, and provide assistance.

Work Environment/Physical Demands                                                                                                

The work is typically performed standing or sitting. The work is typically performed in an office setting. Duties may also be performed in a clinic setting which requires normal safety precaution for infection control and environmental safety measures. The work environment is usually moderate.

While performing the duties of this job, the employee is regularly required to stand and sit, talk, and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, or crouch. The employee must regularly lift and/or move light objects, and occasional lift heavier objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position requires operation of a motor vehicle.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Supervisory and Management Responsibility                                                                                    

Manages the employees within assigned clinical area. Carries out supervisory responsibilities in accordance with applicable personnel system policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


 Minimum Qualifications                                                                                                                      

  • Bachelor’s Degree in nursing and experience sufficient to understand the major duties of this position.  An Associate's degree and two (2) years of experience may be considered.
  • Five (5) years of nursing experience, preferably within a Tribal or IHS multi-tiered health system, three (3) of which must be at a supervisory or management level. Post-secondary education or experience which provides the expertise required to perform effectively the functions of the position may substitute for the degree on a year-for-year basis. 
  • Experience in public/community health, and experience working with diverse populations, communities and organizations is preferred.
  • Licensed as a Registered Nurse by any US State or Territory. 
  • Current BLS, ACLS and PALS Certification. 
  • Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota with a clean driving record. 
  • Must successfully pass a criminal and background check and a pre-employment drug screen. 



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  • Location
    RAPID CITY, South Dakota
  • Department
    OHC Urgent Care
  • Employment Type
  • Minimum Experience